Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management administrator tasks > CI Visualization > Launch a configuration item (CI) Visualization directly from Incident Management

Launch configuration item (CI) Visualization directly from Incident Management

User roles: Incident Manager, Incident Analyst, Incident Coordinator

You can easily view the relationships between configuration item (CI) components and the current state of each item in the configuration from Incident Management by viewing the CI in a visualization diagram.

To launch CI Visualization directly from Incident Management, follow these steps:

Click Incident Management > Search Incidents.
Use search or advanced search to find one or more records. If you know the name of the incident or any other identifying information, type that information into the form.
Select the incident whose CI visualization diagram you want to view.
Click More or the More Actions icon, and then select Visualize CI. The visualization diagram opens and displays the CI and all the first-level relationships and CIs. You can expand a node to see additional levels of CIs and relationships.
Click Back to return to the incident record.

Send Help Center feedback