Add Service Manager as a supplier

To enable Service Portal to connect to Service Manager, you must add Service Manager as a supplier.

Suppliers are associated with organizations, and the Organization Administrator manages the supplier systems for his organization.

The Organization Administrator can create new suppliers in Service Portal. To add Service Manager as a new supplier, follow these steps:

1. Log in to Service Portal as the orgadmin user by opening a browser and specifying the following URL:

   https://<ServicePortal_HOSTNAME>:9000/org/CONSUMER

   Replace ServicePortal_HOSTNAME with the fully qualified domain name of Service Portal.

2. From the Launchpad in Service Portal, click the Suppliers application.
3. In the Suppliers view, click Add Supplier.
4. In the Add Supplier dialog, do the following:
1. In the Display Name field, enter a display name for the new supplier. For example, enter SM9.52.

2. Select SM as the Backend System Type, and then select Use As Default Support System.

3. Select None in the Pricing Service field.

5. After the Backend System Type is selected, additional General fields are displayed, such as integration account credentials and end-point URLs. Fill in and select the required General fields as described in the following table.

   Field(s)	Description
   Endpoint	Base url for SM web services in the form http://<host>:<port>/SM For example: http://mysmhost.mycompany.net:13082/SM
   With Process Designer	Select this option.
   SM Version	This is the SM version number. Select 9.52.
   Locale	Expected in the language tag format like pt or pt-BR. Used for SM catalog locale and for locale of case exchange-related messages in SM. If left blank, English is used.
   URL escaping charset	If the supplier needs REST URL encoded by a charset different from the default value of UTF-8, enter the charset code here (for example "windows-1252"). For a Service Manager supplier, leave this field blank.
   Login name Password	Enter the login name and password of the Service Manager user account to be used for Service Portal to access Service Manager through web services calls. Note This user account must have system administration privileges in Service Manager, and the password cannot be blank. As best practice, create a dedicated user account for this purpose.
   LWSSO domain	Enter the domain of the Service Manager Server host.
   LWSSO init string	This must be a value that matches the initString value in the lwssofmconfig.xml file located in the Service Manager Server's RUN directory. Additionally, this value must contain both numbers and letters and must be 32 characters in length.
   Protocol Host name Port	These are the protocol (http or https), host name, and port of your proxy server, respectively. If you are not using a proxy server, leave these fields blank.

6. Click Create in the Add Supplier dialog to finish and save your changes. The new supplier and its properties are displayed.

7. Configure LW-SSO in the Service Manager Server and Service Portal.

   Configure LW-SSO in the Service Manager server

   1. Go to the <Service Manager server installation path>/RUN folder, and open lwssofmconf.xml in a text editor.
   2. Make sure that the enableLWSSOFramework attribute is set to true (default).

   3. Change the domain value example.com to the domain name of your Service Manager server host.

   4. Set the initString value. This value MUST be the same with the LW-SSO value that you specified during the installation of Service Portal. For details, see the "Configure LW-SSO" step in Install a single instance of Service Portal.

   5. Restart the Service Manager Server.
   Set up Service Portal to use LW-SSO

   You should have already done so during the installation of Service Portal. For details, see the "Configure LW-SSO" step in Install a single instance of Service Portal.

   No additional steps are required. If you want to verify the LW-SSO settings, you can check the following files:

   • /opt/hp/propel/sx/WEB-INF/classes/config/lwssofmconf.xml
   • /opt/hp/propel/idm-service/WEB-INF/classes/config/lwssofmconf.xml

8. Run the Service Portal Diagnostics application to validate connectivity between Service Portal and Service Manager. To do this, follow these steps:

   1. Log in to Service Portal as the admin user (https://<Service Portal host name>:9000/org/Provider).
   2. Click the Diagnostics application, and them click Configuration Check in the Supplier Detail view for an HPE Service Manager instance.