Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Install and set up a single Service Portal instance
- Understand the installation process
- Install a single instance of Service Portal
- Install a permanent license
- Configure LDAP
- Add the RESTful API and SOAP API capabilities for Service Manager users
- (Optional) Replace the Service Portal generated SSL certificates
- Add Service Manager as a supplier
- (Optional) Configure two-way SSL between Service Portal and Service Manager
- Configure shopping, ticketing, Knowlege Management, hot news, Change approval, and search
- Test the Service Portal setup
- Troubleshoot the Service Portal installation
- Uninstall Service Portal
Configure shopping, ticketing, Knowledge Management, hot news, Change approval, and search
After you have successfully installed Service Portal and added a Service Manager supplier, the next steps are to configure shopping, ticketing, knowledge management, Hot News, Change approval, and Service Portal search, depending on the needs of the consumers using the Service Portal.
Tip For information on how to configure RSS feeds in the Service Portal Hot News application, refer to the Service Portal Administration Guide.
We welcome your comments!
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