Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Install > Install and set up Service Portal > Install and set up a single Service Portal instance > Add the RESTful API and SOAP API capabilities for Service Manager users

Add the RESTful API and SOAP API capabilities for Service Manager users

When Service Portal is connected to Service Manager, which works as a supplier to Service Portal, users must have the RESTful API and SOAP API capabilities to use all of the functionalities such as shopping, ticketing, survey, and so on.

The Service Manager administrator needs to add these capabilities for each user that needs to connect to Service Manager from Service Portal.

To add the capability words for a user, follow these steps:

Log in to Service Manager as a system administrator.
Enter operator in the command line, and press Enter.
Enter your search criteria and click Search.
Select a user (operator) from the list, and then select the Startup tab.
Go to the Execute Capabilities section, and add RESTful API and SOAP API to the list.
Save the operator record.

Tip Next, you can optionally configure SSL between Service Manager and Service Portal. For details, see Replace the Service Portal generated SSL certificates and (Optional) Configure two-way SSL between Service Portal and Service Manager.

Alternatively, you can skip the SSL steps and jump to the step to add a Service Manager supplier. For details, see Add Service Manager as a supplier.

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