Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Install and set up a single Service Portal instance
- Understand the installation process
- Install a single instance of Service Portal
- Install a permanent license
- Configure LDAP
- Add the RESTful API and SOAP API capabilities for Service Manager users
- (Optional) Replace the Service Portal generated SSL certificates
- Add Service Manager as a supplier
- (Optional) Configure two-way SSL between Service Portal and Service Manager
- Configure shopping, ticketing, Knowlege Management, hot news, Change approval, and search
- Test the Service Portal setup
- Troubleshoot the Service Portal installation
- Uninstall Service Portal
Understand the installation process
The Service Portal installer package provides an installation script (propel_install.sh
), which automates the installation process. This script executes the following steps:
- Installs Ansible.
-
Sets up the environment for using Ansible over ssh (generates the target).
- Installs Service Portal dependencies.
- Installs Service Portal.
- Between the installation of Ansible and the installation of the dependencies, the
deploy_rhel_config_env.sh
script is being called to generate theansible_targets
file. This script enables non-interactive execution by passing the password frompropel_install.sh
(which in turn is read frompropel_install.config
). The sensitive information frompropel_install.config
is erased once the installation is complete. - You can skip each of these steps using a command option, as described in Installation script options.
Installation script options
The following table describes important command options that you can use when running the propel_install.sh script.
Option | Description |
---|---|
|
Skips the Ansible installation step. |
--no-generate-target
|
Skips the Ansible environment setup step. |
--no-deploy-prerequisites
|
Skips the dependency installation step. |
--no-install-propel
|
Skips the Service Portal installation step. |
--continue
|
Resumes the installation from the last failing point. When the installation failed and you have fixed the problems, you can use this option to resume the installation. |
--help
|
Displays help information about more options for running the script. |
Installation logs
The following logs are generated during the installation:
- ansible_installation.log ( logs produced by the script that installs Ansible )
- env_config.log ( logs actions from the script that establishes secure connection to a target host and adds it to ansible_target file )
- ansible.log ( logs all Ansible actions)
-
ansible_script.log (logs produced by the script that installs the Service Portal dependencies)
These logs are all combined into a unified log propel_install_{timestamp}.log located in the same directory as the installation script.
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