Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Install > Install and set up Service Portal > Install and set up a single Service Portal instance > Configure shopping, ticketing, Knowlege Management, hot news, Change approval, and search > Configure shopping and ticketing

Configure shopping and ticketing

The Organization Administrator can manage Service Portal catalog items by creating aggregations. An aggregation contains catalog items that are imported from Service Manager. After an aggregation is created and the catalog items are imported, the Organization Administrator publishes the Service Portal catalog items into a catalog, and then they are available for fulfillment in Service Portal.

Catalog items in Service Portal are divided into two types:

Service Offering: A Service Offering is a catalog item that is used for shopping.
Support Offering: A Support Offering is a catalog item that is used to request support.

To configure shopping for Service Portal, the following needs to be completed:

Create an aggregation. Offerings from end-point systems are initially imported into an Service Portal aggregation. For instructions to create an aggregation, refer to the Add Catalog Aggregation topic in the Service Portal Catalog Connect Help.

Note For shopping, be sure to select Service Offering in the Offering Type field.
Create a new catalog. Offerings from end-point systems are contained in Service Portal catalogs as catalog items. For instructions to create a catalog and configure which users can access the catalog, refer to the Service Portal Catalogs Help.
Publish catalog items. Catalog items must be published in an Service Portal catalog for consumer fulfillment. For instructions to publish catalog items in catalogs, refer to the Service Portal Catalog Items Help.

To configure ticketing for Service Portal, repeat the same steps for configuring shopping except that you must select Support Offering in the Offering Type field.

Send Help Center feedback