Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Install > Install and set up Service Portal > Install and set up a single Service Portal instance > Configure shopping, ticketing, Knowlege Management, hot news, Change approval, and search > Enable Change approval

Enable Change approval

After you have successfully installed Service Portal, you can enable Change approval so that a Change Approver is able to approve or deny all categories of Changes from either Service Portal or Service Manager. When the Change approval function is enabled, any Service Manager Change that is pending for approval appears in the Open Approvals list of Service Portal. The Changes approved or denied in Service Portal or Service Manager are automatically moved to the All Approvals list in Service Portal.

Refer to the following steps to enable Change approval:

Log in to the Red Hat system as the root user.
Browse to the [%SX_HOME%]/WEB-INF directory, and then open the sx.properties file.
Set sx.externalRequest.disableOnboarding to false.

Note

The Open Approvals list only displays Changes that meet either of the following criteria:
- Changes that are newly logged after you upgrade to Service Portal 9.52
- Changes that are logged prior to the upgrade but moved to the Pending Approval phase after you upgrade to Service Portal 9.52
The Open Approvals list does not display the Changes that have already been opened and moved to the Pending Approval phase before the upgrade.
If there are multiple approvals defined in a Change phase, to avoid approval failures in Service Portal, you must select the Aggregate approvals? check box in the Change object definition in Service Manager.

Important If you are working with Service Manager 9.41(Codeless only), 9.50, and 9.51, you can still enable Service Portal Change approval by browsing to the [%SX_HOME%]/contentStorage/sm-external-approval/sm directory, and then import the SXExternalApproval.unl unload file to Service Manager.

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