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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Importing connector details for an item through Web Services

Use > Service Catalogs > Service Catalog management > Importing connector details for an item through Web Services > Example: Importing details for Open a Change of Release Management category

Example: Importing details for Open a Change of Release Management category

The following is an example of the format required to import the connector details for Open a Change of Release Management category. The result is an XML string that populates the interface.info field in the svcCatalog record.

connectorInfo data

"Open a Change,Release Management,CM 1,Incident/Problem Resolution,2 - Site/Dept,1 - Critical,Hardware Release,"

Result

<info>
  <category>Release Management</category>
  <coordinator>CM 1</coordinator>
  <reason> Incident/Problem Resolution</reason>
  <initial.impact>2 - Site/Dept</initial.impact>
  <severity>1 - Critical</severity>
  <release.type> Hardware Release </release.type>
</info>

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Related concepts

Importing connector details for an item through Web Services

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