Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Service Catalogs > Service Catalog management > Importing connector details for an item through Web Services > Example: Importing details for Open a Change of RFC category

Example: Importing details for Open a Change of RFC category

The following is an example of the format required to import the connector details for Open a Change of RFC category. The result is an XML string that populates the interface.info field in the svcCatalog record.

connectorInfo data

"Open a Change,RFC,CM 1,Incident/Problem Resolution,1 - Enterprise,1 - Critical,assets,"

connectorSubInfo data

['assets,DEFAULTpc012,',
'assets,DEFAULTpc015,',
'assets,DEFAULTserver002,']

Result

<info>
  <category>RFC</category>
  <coordinator>CM 1</coordinator>
  <reason>Incident/Problem Resolution</reason>
  <initial.impact>1 - Enterprise</initial.impact>
  <severity>1 - Critical</severity>
  <assets>
    <logical.name>DEFAULTpc012</logical.name>
    <logical.name>DEFAULTpc015</logical.name>
    <logical.name>DEFAULTserver002</logical.name>
  </assets>
</info>

Send Help Center feedback