Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Build and test a change
Part of Workflow(s):Coordinate change implementation (ST 2.5)
Applies to User roles: Change Analyst
After you verify that the change implementation tasks contain complete information and are correctly assigned, you can build and test the scheduled change. All hardware changes, software changes, and new releases must be tested before implementing them in a production environment.
Note It is important to document all infrastructure changes and test results.
To build and test a change, follow these steps:
- Click Change Management > Task Queue.
- Click Change Task in the Queue list and Open Change Tasks Assigned to My Group in the View list.
- Find the change implementation tasks for building and testing the change, and double-click the records to open the selected tasks. If you do not see the change implementation tasks in the record list, you can click Search. Use search or advanced search to find one or more records.
- Perform the activities needed to complete the change implementation tasks for building and testing the change.
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Update the change task record with the following information:
- Assignment Group
- Affected CI
- Actual Start date
- Actual End date
- Document the infrastructure changes or test results. You can use the Work Notes section to document this information or attach the information as a separate file by using the Attachments section.
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After the change implementation tasks for building and testing the change are complete, close the change tasks:
- Click Close Task.
- Select the Closure Code and type a closure comment.
- Click Save & Exit. Service Manager sets the task state to Closed.
- Notify the scheduled Change Coordinator that change implementation tasks for building and testing the change are complete. The Change Coordinator will then verify that the change meets the test criteria and is authorized to be implemented in the production environment.
Related topics
