Execute a fall-back scenario

Part of Workflow(s):Coordinate change implementation (ST 2.5)

Applies to User roles: Change Analyst

If a change causes a severe disruption in the production environment, the Change Coordinator activates the remediation plan by creating tasks to execute a fall-back scenario. You will then perform the activities required to return the environment to the prechange state.

To execute a fall-back scenario, follow these steps:

1. Click Change Management > Task Queue.
2. Click Change Task in the Queue list and Open Change Tasks Assigned to My Group in the View list.
3. Find the change implementation tasks for executing the fall-back scenario. Use search or advanced search to find one or more records.
4. Double-click the records to open them.
5. Perform the activities required to complete the fall-back scenario change tasks.

6. Update the change task form with the following information:

   • Assignee
   • Affected CI
   • Actual Start
   • Actual End
7. Document the results. You can use the Work Notes section to document this information or attach the information as a separate file in the Attachments section.

8. After the fall-back scenario change tasks are complete, close the tasks:

   1. Click Close Task.
   2. Select the closure code and type a closure comment.
   3. Click Save & Exit. Service Manager sets the task state to Closed.

When all change tasks are complete, Service Manager automatically moves the phase from Change Implementation to Change Evaluation and Closure.

Related topics

Validate a change task
Reject a change request
Searching records

Coordinate change implementation (ST 2.5)