Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Request Management > Request Management workflows and user tasks

Request Management workflows and user tasks

The Request Management process includes the activities required to select items from the menu and submit a service request, to give financial and business approvals, to provision, and to fulfil service requests. It is responsible for ensuring that a IT support is offered for self-help practices and requests can be effectively fulfilled after needed approvals.

The Request Management process consists of the following workflows and tasks:

ITIL workflow	Tasks
Service Request Logging (SO 3.1)	Open a quote Associate a request with a related record Open a related record
Service Request Approval (SO 3.2)	Access approvals from the search screens View approval type group options
Service Request Provisioning (SO 3.3)
Service Request Validation and Closure (SO 3.4)	Close an order
Create, Update or Retire Service Request Catalog Item (SO 3.5)	Add a master category Add a line item category Access a line item view Designate a model file as a phantom
Service Request Monitoring (SO 3.6)
Service Request Escalation (SO 3.7)

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