Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Enabling approval delegation for custom approvals
If you want to enable approval delegations for an application that does not offer approvals in the out-of-box system, you must first create and enable custom approvals for the application. For more information, see related topics.
Enabling approvals and approval delegation requires administrative access to the system database dictionary, the Forms Designer utility, application profiles, and the script library. You should also know which tables and fields the application uses.
Refer to the following checklist for how to set up an application to enable approvals and approval delegation for Problem Management.
Note
- To complete this checklist, follow the step-by-step procedures described in the following examples found in the related topics.
- You must use the Windows client whenever you need to add a new field/key to a database dictionary table.
- Edit the object definition for the application to enable approvals by category.
- Edit the database dictionary for Problem Management to add an approval status field.
- Edit the database dictionary for the Problem Management categories to add an approval field.
- Edit the necessary forms to add the new approval fields.
- Edit the database dictionary for the Problem Management profile record to add to an approval groups field.
- Create a new approval definition record to manage the Problem Management approvals.
- Edit the Problem Management category definitions to add your new approval definition.
- Edit the Problem Management profile records that you want to have access to your custom approval group.
- Edit the script that controls the approval inbox to add your custom approvals to the list of approvals the system displays.
- Enable approval delegations for the custom approvals.
For more information, see Example: Enabling Approval Delegation for custom Problem Management approvals and Example: Enabling custom approvals for Problem Management.
Related topics
Approval delegation
Example: Enabling Approval Delegation for custom Problem Management approvals
Example: Enabling custom approvals for Problem Management
What happens when I delegate approval authority?
What happens when I receive delegated approval authority?
Copy an approval delegation
Delegate approvals to another operator
Disable an active approval delegation
Update an active approval delegation
Approval delegate qualifications
Global variables available for approval delegation
Views available for approval delegation
