Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Temporary rights of an approval delegate
An approval delegate temporarily gains the rights for the
Approval delegation never changes a delegate's original application profile or operator record. Service Manager only changes a delegate's
- When the system notifies the delegate
- When a delegate views or acts on an approval
For example, a manager wants to delegate approval authority to a technician. The manager is the delegator in this example, thereby temporarily delegating approval authority for the following application profiles and approval groups.
| Application | Profile used | Approval groups |
|---|---|---|
| Change Management | APPROVER | CAB |
| Request Management | APPROVER | ASSET MANAGEMENT |
| FACILITIES | ||
| HELPDESK | ||
| LAN SUPPORT | ||
| M/F SUPPORT | ||
| ONLINE SUPPORT | ||
| WAN SUPPORT | ||
| TRAINING | ||
| TRAINING | ||
| TELECOMS | ||
| SUPPORT ADMIN | ||
| SYSTEMS ADMIN | ||
| SOFTWARE | ||
| SERVICE DESK | ||
| PROCUREMENT | ||
| Service Desk | INITIATOR |
The technician is the delegate in this example. The technician's original approval authority includes the following application profiles and approval groups:
| Application | Profile used | Approval groups |
|---|---|---|
| Change Management | TECH | FACILITIES |
| LAN SUPPORT | ||
| M/F SUPPORT | ||
| ONLINE SUPPORT | ||
| WAN SUPPORT | ||
| Request Management | TECH | |
| Service Desk | INITIATOR |
When the manager delegates approval authority to the technician, the technician temporarily becomes a member of all of the approval groups that the manager is a member of:
| Application | Profile used | Approval groups | Gained as delegate? |
|---|---|---|---|
| Change Management | TECH | CAB | Yes |
| FACILITIES | no | ||
| LAN SUPPORT | no | ||
| M/F SUPPORT | no | ||
| ONLINE SUPPORT | no | ||
| WAN SUPPORT | no | ||
| Request Management | TECH | ASSET MANAGEMENT | Yes |
| FACILITIES | Yes | ||
| HELPDESK | Yes | ||
| LAN SUPPORT | Yes | ||
| M/F SUPPORT | Yes | ||
| ONLINE SUPPORT | Yes | ||
| WAN SUPPORT | Yes | ||
| TRAINING | Yes | ||
| TRAINING | Yes | ||
| TELECOMS | Yes | ||
| SUPPORT ADMIN | Yes | ||
| SYSTEMS ADMIN | Yes | ||
| SOFTWARE | Yes | ||
| SERVICE DESK | Yes | ||
| PROCUREMENT | Yes | ||
| Service Desk | INITIATOR | no |
Related topics
What happens when I delegate approval authority?
What happens when I receive delegated approval authority?
Copy an approval delegation
Delegate approvals to another operator
Disable an active approval delegation
Update an active approval delegation
Approval delegate qualifications
Global variables available for approval delegation
Views available for approval delegation
