Service Portfolio Auditing

Service Manager does not audit the Service Portfolio items but has a utility by which the system can create a copy of the catalog item record every time it is updated. In this way, all changes to the items are fully documented.

Service Manager date/time and user stamps each record when the record is created or saved.

Service Manager also tracks changes to CI attributes in the Configuration Management module.

Service Manager provides an audit trail capability that identifies the updates to the CIs/services. Each time the CI record is updated (whether manually or automatically), updates document the attributes that were updated.

Service Manager also provides an auditing feature that records modifications to fields within the Service Manager database. Field modifications are detected by comparing the fields in the original version of a record to the updated version. When modifications are detected, an Audit Log entry is recorded for each changed field showing the name of the modified field, the old and new version of the data, the current date/time, and the current operator’s user ID.

 

Related topics

Audit processing

Invoke auditing from Format Control