Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configuration Management
- Configuration Management overview
- Configuration Management tables
- Configuration item maintenance history
- Searching Configuration Management
- Generating a large number of incident records
- Service Portfolio Creation
- Service Inventory
- Service Asset & Configuration Management (SACM) Reports
- Data Validation
- Configuration Management Access Control
- Service Portfolio Auditing
- Service Portfolio Notification and Escalation
- Service Portfolio Archiving
- Integration: Service Catalog And Knowledge Management Modules
- Financial Management
- Configuration Item Relationship Types
- Service Levels and Subscriptions
- Configuration Management user roles
- Configuration Management workflows and user tasks
- Configuration Management administrator tasks
- Configuration Management security
- Configuration Management overview
Configuration Management overview
Service Manager Configuration Management identifies, defines, and tracks organizational assets by creating and managing records for those items. Other Service Manager applications can then access these records from a central repository. For example, when you create an incident record, Incident Management can access the hardware component details from the database and populate the new record with that information. This significantly reduces the time spent to resolve the incident, as well as alerts you to other potential incidents due to component relationships and dependencies defined in the database. Configuration Management enables you to achieve the following results:
- Accommodate changes to and reuse of standards and best practices
- Significantly reduce incident resolution time by using a central repository for critical infrastructure data that can be accessed by other applications
- Map configuration grouping and business relationships
- Meet business and customer control objectives and requirements
- Authorize changes and releases or resolve incidents and problems faster
- Minimize the number of quality and compliance issues caused by improper configuration of services and assets
- Optimize the use of service assets, IT configurations, capabilities, and resources
By using Configuration Management to manage IT assets, users and administrators or auditors can perform the following tasks:
User (Access based on User role)
- Add, edit, and save asset (CI) records to the Configuration Management database, such as software, hardware, office electronics, telecommunication devices, and furnishings
- Manage CIs using predefined views to find your workload
- View and modify software installation information
- View the maintenance schedule for a CI
- View and modify service level agreement (SLA) information
- Add CIs to a contract and manage existing contracts
Administrator or Auditor
- Identify, control, record, report, audit and verify service assets and Configuration Items, including versions, baselines, constituent components, and their attributes and relationships.
- Account for, manage, and protect the integrity of service assets and Configuration Items throughout the service life cycle by ensuring that only authorized components are used and only authorized changes are made.
- Ensure the integrity of the assets and configurations required to control services and IT infrastructure by establishing and maintaining an accurate and complete Configuration Management System (CMS).
