Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Add an unload script record
Applies to User Roles:
System Administrator
To add an unload script record:
- Click Tailoring > Unload Script Utility.
-
Fill in the following fields.
Field Description Unload Script Type a name or label to identify your unload script. This name can include spaces. Unload? Select this option to create an external unload file from the records queried by this script. Purge? Select this option to delete the records queried by this script. Show Unload Records Select this option to display the Filename, Query, and Data Map fields where you can specify the tables and queries for unloading or purging records. Filename Specify the name of the tables unloading or purging records. This field is visible only if you select Show Unload Records. Query Type the SQL query to identify the records to unload or purge. You can use Service Manager operators and variables in this field. This field is visible only if you select Show Unload Records. Datamap Specify true or false to specify whether Service Manager should use the data map file to unload or purge any associated records. You must have previously defined a data map for the listed file in order to use this feature. By default, Service Manager reads a blank entry in this field as false. This field is only visible if you select Show Unload Records. Show Protected Formats Select this option to display the Protected Formats field where you can specify the forms to protect from purging. Protected Formats Type the names of the forms to protect purging records. - Click Add.
To delete or update an unload script record:
- Click Tailoring > Unload Script Utility.
- Fill in optional search criteria, and then click Search.
- Select the unload script to be deleted, and then click Delete.
- Click Yes to confirm the deletion.
Related topics
Data maps
Exporting records
Importing records
Purging and archiving records
Master data records
Unload script utility
Protect forms from the unload script utility
Purge records with the unload script utility
Run an unload script
Validate an unload script record
