Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Run an unload script
Applies to User Roles:
System Administrator
To run an unload script:
- Click Tailoring > Unload Script Utility.
- Fill in optional search criteria.
- Click Search.
- Select the unload script to run.
- Click Proceed.
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Fill in the following fields.
Field Description External File Name Type the name of the unload file to create. This name can include the path information but must use characters that are valid for the target operating system. By default, Service Manager saves the unload file in RUN folder of the server. If users have enabled client-side unloading, then the Service Manager saves the unload file on their Windows desktop. Append to File? Select this option to add records to an existing unload file. When loading records into an existing database dictionary — Use existing database dictionary Select this option to use the table and field definitions stored in the database dictionary of the target system. When loading records into an existing database dictionary — Use database dictionary of loaded record Select this option to use the table and field definitions stored in the unload file. This option will overwrite the existing database dictionary, if any, for the loaded file and records. When loading records — Add new records and update existing records Select this option to update existing records in the target system with records from the unload file.
The new records will be inserted into the table and the existing records will be updated regardless of case-sensitivity.When loading records — Add new records only Select this option to ignore existing records and add only new records from the unload file.
The new records will be inserted into the table regardless of case-sensitivity. - Click Proceed.
Service Manager unloads the tables and records you selected in the unload script.
After you load a .unl file to import data into Service Manager, you must stop and then restart the Service Manager server. This ensures that the table changes are initialized.
Note: The unload script utility unloads tables using the binary unload file format.
Related topics
Data maps
Exporting records
Importing records
Purging and archiving records
Unload script utility
Master data records
Load/unload implications of case-sensitivity
Add an unload script record
Protect forms from the unload script utility
Purge records with the unload script utility
Validate an unload script record
Unload error messages
