Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Consuming a Service Manager Web Service
- Dynamic and static Web Services clients
- Updating Service Manager tables
- Requirements for developing custom Web Services clients
- Checklist: Creating a custom Web Services client
- Sample Web Services client for sc62server PWS URL
- Command line arguments for the .NET sample application
- Command line arguments for the Axis sample application
- Using query syntax
- Retrieving data from Service Manager
- Example: Retreiving data from Service Manager via a Web Service
- Retrieving data from Service Manager using Pagination
- Retrieve data from Service Manager for Optimistic Locking
- Web Services examples in the RUN directory
- Special considerations for using Keep-Alive with Service Manager
- Use SSL to consume Service Manager Web Services
- Attachment handling
Command line arguments for the Axis sample application
The Axis sample application runs from the command prompt using Java. After you have compiled the Axis sample into an executable class file, you can perform configuration and incident management tasks with the following arguments.
Note To see the usage information for the Axis sample application, type ClassName where ClassName is the name of a sample application class.
Configuration Management
The following commands invoke Configuration Management functionality. These examples assume you are using the batch files provided with the Axis sample application to automatically set the class path and call the proper executable class.
| Operation | Command-line example |
|---|---|
| Create contact |
CreateContactSample -name sneveau -fullname "Sophie Neveau" |
| Delete contact | DeleteContactSample -username falcon -name "sneveau" |
| Retrieve contact |
RetrieveContactSample -name "FALCON, JENNIFER" |
| Update Contact | UpdateContactSample -name "FALCON, JENNIFER" |
Incident Management
The following commands invoke Incident Management functionality. These examples assume you are using the batch files provided with the Axis sample application to automatically set the class path and call the proper executable class.
| Operation | Command-line example |
|---|---|
| Close incident |
CloseIncidentSample -incidentId IM10001 -closeCode "User Closer" -resolution "Problem disappeared" |
| Create incident | CreateIncidentSample -briefDescription "Java sample brief description" -category incident -incidentDescription "This is a description" -severity 1 -subCategory hardware -productType "missing or stolen" -initialImpact 1 -service Applications -primaryAssignmentGroup Network |
| Resolve incident |
ResolveIncidentSample -incidentId IM10006 -resolution "Problem disappeared" |
| Retrieve incident list | RetrieveIncidentListSample -incidentId IM10001:IM10002 |
| Retrieve incident | RetrieveIncidentSample -incidentId IM1001 |
| Update incident | UpdateIncidentSample -incidentId IM10006 -journalUpdates "User provided more information" |
