Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Consuming a Service Manager Web Service
- Dynamic and static Web Services clients
- Updating Service Manager tables
- Requirements for developing custom Web Services clients
- Checklist: Creating a custom Web Services client
- Sample Web Services client for sc62server PWS URL
- Command line arguments for the .NET sample application
- Command line arguments for the Axis sample application
- Using query syntax
- Retrieving data from Service Manager
- Example: Retreiving data from Service Manager via a Web Service
- Retrieving data from Service Manager using Pagination
- Retrieve data from Service Manager for Optimistic Locking
- Web Services examples in the RUN directory
- Special considerations for using Keep-Alive with Service Manager
- Use SSL to consume Service Manager Web Services
- Attachment handling
Sample Web Services client for sc62server PWS URL
The Service Manager server includes two sample Web Services client applications for the http://servername:port_number/sc62server/PWS/service_name.wsdl. One was created for Apache™ Axis and the other for Microsoft™ Visual Studio .NET. If you have one of these two Web Services development tools installed, you can review and update the source code of the sample applications as well as generate updated proxy code to test the Service Manager Web Services functionality. The Apache Axis samples are written in Java while the Microsoft .NET samples are written in C#. The sample client applications are included with the server installation in the following folders:
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<Service Manager server installation folder>\webservices\sample\sc62webservices
- AxisSample
- DotNetSample
Each sample includes the source code for the client applications as well as support files for the Web Services development environment. The Apache Axis sample also includes a library of Axis jar files as well as batch files that you can use to run each class from the Windows command prompt after you have compiled the sample Java. You can use the sample applications as examples of how to create your own custom Web Services client applications.
Note All the sample applications use a command line interface. To see the usage information for the command line interface, type: dotNetSample -example ClassName where ClassName is the name of the sample application class.
The Apache Axis sample client applications assume that you have a Service Manager server instance running from the local host. If this is not the case, you can change the server host name and port number using the sample's command line interface.
The Microsoft .Net sample client applications assume that you have a Service Manager server instance running from the local host. If this is not the case, you can change the server host name and port number using the sample's command line interface or from Visual Studio .NET's Web reference URL.
Caution To use attachments with .Net samples, you must install Microsoft Web Services Enhancements (WSE) 2.0 SP2. Be sure to select the "Visual Studio Developer" option during installation. If you add WSE2 after building the examples, you must delete the old reference files ("reference.cs" and "reference.map"), update the web references, and then rebuild the sample applications.
Each of the sample folders includes a readme file that contains valuable information about using the sample application found in each of the sample folder.
Configuration Management sample
The sample client applications contain the following classes for Configuration Management. Refer to the sample application source code for comments on the usage of each class.
| Field | Description |
|---|---|
| ConfigurationManagementServiceUtility |
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| CreateContactSample | Creates a contact record with the supplied parameters. |
| DeleteContactSample |
Deletes the contact record listed in the supplied parameters. |
| RetrieveContactSample | Retrieves a single contact record matching the supplied parameters. |
| UpdateContactSample | Updates a contact record with the supplied parameters. |
Incident Management sample
The sample client applications contain the following classes for Incident Management. Refer to the sample application source code for comments on the usage of each class.
| Class | Description |
|---|---|
| CloseIncidentSample | Closes an incident record with the supplied parameters. |
| CreateIncidentSample | Creates an incident record with the supplied parameters. |
| IncidentManagementServiceUtility |
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| ResolveIncidentSample | Resolves an incident record matching the supplied parameters. |
| RetrieveIncidentListSample | Retrieves multiple incident records matching the supplied parameters. |
| RetrieveIncidentSample | Retrieves a single incident record matching the supplied parameters. |
| UpdateIncidentSample | Updates an incident record with the supplied parameters. |
