Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Change Management > Change Management workflows and user tasks > Approve a change request

Approve a change request

User roles:

Change Approver

Once a change has advanced to any of the following phases, you need to review and then approve the change:

To approve a change, follow these steps:

Log in to Service Management as the approver of the change. For example, Change.Approver.
Click Approval Inbox.

Changes awaiting your approval are displayed.
Select the change you want to approve, and click View.
Review the change schedule and plans as well as other information.
When you have finished your review, click Cancel.
Select the change you want to process, and approve or deny it according to your review result:
- To approve the change, click Approve. The change automatically moves to the next phase.
- To reject the change, click Deny, enter a rejection reason, add additional comments, and then click OK. The change returns to the previous phase.
  Note The Rejection Reason can be one of the following values:
  - Financial
  - Insufficient Information
  - Requester Not Authorized
  - Technical
  - Resource Availability
  - Not Aligned with Strategy
  - Incomplete Impact Assessments