Words and Phrases
Access Change Management reports
User Roles: Change Manager; Change Coordinator
The Reporting tool in ITSMA Service Management provides a number of out-of-box reports on the change data in your system. You can view these reports through a dashboard named Change Overview (Global). You can also create your own dashboards to display other reports of your interest.
To access Change Management reports, follow these steps:
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Click Change Management > Change Overview.
By default, the Change Overview (Global) dashboard is displayed.
- View the reports on the dashboard. For descriptions of these reports, see Report descriptions and usage.
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If needed, click the New Dashboard button to add your own dashboards. For details, see Create a dashboard
Your custom dashboards are added to the dashboard list on the toolbar of the dashboard page.
Tip You can click Export to export the reports on a dashboard to PDF format.
- Click the Open dashboard settings icon on a dashboard to set its properties, or click the Set as Default Dashboard button to set it as your default dashboard.