Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Configuration Management > Configuration Management administrator tasks > Access Configuration Management reports

Access Configuration Management reports

Applies to User Roles:

Configuration Administrator

The Reporting tool in ITSMA Service Management provides a number of out-of-box reports on the CI data in your system. You can view these reports through dashboards named Availability Overview (Global). You can also create your own dashboards to display other reports of your interest.

To access Configuration Management reports, follow these steps:

Click Configuration Management > Reports.
Click Configuration Management > Reports > Availability Overview. The Availability Overview (Global) dashboard is displayed.

Click Configuration Management > Reports > CI Inventory. The CI Inventory (Global dashboard is displayed.

Click Configuration Management > Reports > CI Overview. The CI Overview (Global dashboard is displayed.

You can also open one of these reports and then switch to other reports using the dashboard drop-down list on the toolbar.
Modify the dashboard that you opened as needed:
- To add content to the dashboard, click Add Content on the toolbar. For details, see Add reports to a dashboard
- To remove a report from a dashboard, click X on the report window.
- To change the position or size of a report, drag-and-drop the report window or the border or corner of the report window.
Add your own dashboards as needed. For details, see Create a dashboard.

Your custom dashboards are added to the dashboard list on the toolbar of the dashboard page.

Tip You can click Export to export the reports on a dashboard to PDF format.
Click the Open dashboard settings icon on a dashboard to set its properties, or click the Set as Default Dashboard button to set it as your default one.

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