Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Manager Reports > My dashboards > Add reports to a dashboard

Add reports to a dashboard

A dashboard enables you to view multiple reports about data in your system.

Note If the database changes, the dashboard contents change.

Open the dashboard you want to modify.
Click Add Content. A floating window is displayed to show the categories and the reports.

There are several ways to filter the displayed reports. You can select different report categories or chart types, and sort the results by name or update time. You can also search a report by report ID, or report name, which is always case insensitive.

Note The system does not display Hot Topic Map in the chart type drop-down list. However, you can search for a Hot Topic Map report by its report name or report ID, and then add this report to the dashboard.

Alternatively, if there is already a default dashboard, you can create a new report and add it directly to the dashboard. For more information, see Create a report.
Click the plus ("+") button beside a report to add this report to the dashboard. The button changes to Ö after this report is added to the dashboard. By default, you can add up to eight reports to a dashboard. You can change the default value of Max reports per dashboard from Reporting > Administration > Report Settings.
Click Close when you finished adding the reports.

Service Management saves the modified dashboard automatically.