Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Database administration > Data persistence > IR Expert > Creating an IR file

Creating an IR file

An IR file contains information that duplicates data in other ITSMA Service Management tables, such as problem, cm3r and cm3t. Service Management uses IR files for information retrieval.

You create the IR file as you would create any other Service Management table. It must contain an IR key in addition to the key used in the link query. The field names do not have to be identical, but a number field must be the unique key in the IR files accessed by the probsummary, cm3t, and cm3r files.

There is a sample ir.probsummary table in the out-of-box Incident Management application. This table, and all ir.<filename> tables, are in the Service ManagementData directory.

Note: Service Management creates these files automatically when you perform an IR Regen on database dictionary tables that contain IR keys, and when users add or update records in tables containing IR keys.

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