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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

IR Expert

Administer > Database administration > Data persistence > IR Expert > IR Expert scirexpert file

IR Expert scirexpert file

ITSMA Service Management stores all IR index data in a single database table named scirexpert to ensure database independence. Service Management creates the scirexpert file in the RDBMS.

When you run IR Regen, Service Management checks the scirexpert file for an index. If the index is missing, it uses a flat file. After regenerating all IR indexes, all IR data resides in the scirexpert file. No flat files (ir.*) exist. When you back up the database, you will back up the IR index (scirexpert) file.

Other IR procedures, such as regenerating IR indices and creating IR searches, remain the same.

Click here to show or hide links to related topics.

Related concepts

IR Expert
Special considerations for using IR Expert
Updates to IR files
Customizing IR Expert
Database dictionary and IR Expert
IR keys and non-IR keys
Multiple files containing IR keys
Find Solution
How IR Expert evaluates documents for relevance
Creating an IR file

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