Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Time Period management > Time period configuration tasks > Configure time period approval notifications

Configure time period approval notifications

Notifications are generated when a Time Period is added or updated. The time period approval notifications are defined in the timeperiodDefinition Object record, and are triggered through the standard approval workflow in ITSMA Service Management. You can customize the notifications as needed.

To configure time period approval notifications, follow these steps:

Navigate to Tailoring > Document Engine > Objects.
In the File name field, type timeperiodDefinition.
Click Search.

The object record opens.

Click the Approvals tab. Refer to the following table for the default notifications configuration.

Notification Name	Notification Record	Description
Approval notification	Timeperiod Approval	Executed when a time period approval happened. An approval message is displayed in the client. Emails are sent to the owner, owning group, delegates and next pending approval group.
Denial notification	Timeperiod Denial	Executed when a time period denial happened. An approval message is displayed in the client. Emails are sent to the owner, and owning group.
Retraction notification	Timeperiod Retract	Executed when a time period approval / denial was retracted An approval message is displayed in the client. Emails are sent to the owner, and owning group.
Final approval notification	Timeperiod Final Approval	Executed when a time period was fully approved. An approval message is displayed in the client. Emails are sent to the owner, and owning group.
Final denial notification	Timeperiod Final Denial	Executed when a time period was fully denied. An approval message is displayed in the client. Emails are sent to the owner, and owning group.

Navigate to Tailoring > Notifications > Notifications, and click Search.
Update the notifications listed above as necessary.

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