Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Time Period management > Working with time periods > Deactivate a time period rule

Deactivate a time period rule

By default, time period rules are active when created. If a time period rule no longer works for you, you can permanently remove it from the time period, or you can temporarily deactivate it. You can do so only when the time period is in the first phase of the workflow.

To deactivate a time period rule, follow these steps:

Navigate to Time Period Management > Search Time Periods, and then open the time period record that contains the rule.
In the Rules section, click the rule and then deselect the Active option.

Note : If the time period was approved and back to the first phase, the existing rules are read-only, and you should click the Deactivate Rule button instead.
Click Save to save the rule, and then click Save & Exit.

In the Occurrences section of the time period, all future occurrences based on this inactive rule are now removed.

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