Use > Log into OMi

Log into OMi

This section provides instructions for logging into OMi.

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ClosedAccessing OMi

You can access OMi using a supported web browser from any computer with a network connection to the OMi servers.

The level of access granted to a user depends on the user's permissions. For more information, see Users, Groups, and Roles.

By default, Single Sign-On (SSO) in OMi is disabled. For more information, see SSO authentication.

ClosedRequirements

For details on browser requirements, as well as minimum requirements to view OMi, see the Install section.

ClosedAutocomplete

The major browsers have each decided to ignore autocomplete=off in web forms.

Internet Explorer: http://blogs.msdn.com/b/ieinternals/archive/2013/09/24/internet-explorer-11-changelist-change-log.aspx

Firefox: https://bugzilla.mozilla.org/show_bug.cgi?id=956906

As a result, when logging in to OMi you may, depending on your browser configuration, be prompted to remember your login credentials.

If you are an end user of OMi and do not wish to have your login credentials remembered, they need not be; indicate when prompted by your browser that you do not wish to have your login or password information saved by the browser. Often you can instruct your browser not to prompt you in the future for this site.

It is often possible to configure your browser to not prompt you to remember passwords at all, if you wish to disable this ability entirely. This can often be configured either in the browser itself or via corporate IT policy. Refer to your browser documentation or contact your System Administrator for more details.

Tasks

ClosedHow to Log Into OMi

  1. In a browser, enter the following URL:

    https://<server_name>.<domain_name>/omi

    where

    <server_name> and <domain_name> represent the Fully Qualified Domain Name (FQDN) of the OMi server (for example, https://server1.domain1.ext/omi). If there are multiple servers, or if OMi is deployed in a distributed architecture, specify the load balancer or gateway server URL, as required.

    Note If the Logon Banner feature is enabled, at this point a disclaimer that your work will be monitored for attack prevention might appear. To confirm this notification and to proceed to the log-on page, click the OK button.

  2. On the log-on page, enter your log-on name and password. Initial access can be gained using the administrator user name ("admin") and password.

    Caution We recommend that the system superuser change this password upon first login to prevent unauthorized entry. For details on changing the user password, see Change your name and time zone. The login name cannot be changed.

    Note The password is configured in the configuration wizard.

After you log in, your login name appears at the top right of the page, under the top menu bar.

Note If Lightweight Single Sign-On (LW-SSO) is disabled, you do not need to add the .<domain_name> syntax in the login URL. For information on LW-SSO, see .

ClosedHow to Log Out of OMi

When you complete your session, it is recommended that you log out to prevent unauthorized entry.

Click Log Out on the user menu user menu.

Tips and Troubleshooting

ClosedLogin Troubleshooting

To resolve login issues, reference the possible login failure causes in the following table by using the error number shown in the error alert dialog box. For additional troubleshooting information, see the Self-Solve Knowledge Search.

Error No.

Problem/Possible Causes

Solutions

LI001

OMi failed to connect to the application server running on the gateway server. This may be due to:

  • The application server being down.

  • Problems with the OMi service.

  • The port required by the application server being used by another application.

Solution 1: Close all applications on the gateway server machine and restart the machine.

Solution 2: Ensure that there are no other running applications on the gateway server machine that use this port (for example, applications that run from the Startup directory, another instance of the application server, an MSDE or Microsoft SQL Server, or any other process).

LI002

The application server running on the gateway server is not responding or is not installed correctly.

Restart OMi.

LI003

The management database is corrupted (for example, if a user record was accidentally deleted from the database).

Try logging in as a different user, or ask the OMi administrator to create a new user for you.

LI004

The connection between the Tomcat servlet engine and the application server failed due to a Remote Method Invocation (RMI) exception. This may be due to problems in RMI calls to the application server.

Ensure that none of the application server ports are in use by another process. Also, ensure that the RMI ports are bound.

For details on ports, see Port Usage.

LI005

The OMi login fails or hangs. This may be due to:

  • An inability to connect to the management database.

  • The current user does not have access rights to a profile.

  • Authentication strategy has not been set/configured correctly.

Ensure that the connection to the management database is healthy:

  1. In the web browser, type https://localhost:29000 to connect to the JMX console.
  2. Click the link System > JMX MBeans > Topaz > Topaz:service=Connection Pool Information.
  3. Locate java.lang.String showConfigurationSummary() and click Invoke.
  4. In Active configurations in the Connection Factory, find the appropriate row for the management database.
  5. Verify that columns Active Connection and/or Idle Connection have a value greater than 0 for the management database.
  6. If there is a problem with the connection to the database, verify that the database machine is up and running. If required, rerun the Setup and Database Configuration utility.

Solution 3: Ensure that the user has appropriate permissions to access OMi. For details on roles and permissions, see Users, Groups, and Roles.

Solution 4: Verify that an authentication strategy has been configured correctly. For details on authentication strategies, see Authentication Management.


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