Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Request Fulfillment > Request Fulfillment workflows and user tasks > Close a request directly in the Logging phase

Close a request directly in the Logging phase

Applies to User Roles:

Service Desk Agent, Request Coordinator

When the streamlined interaction solution is enabled, you can close a request directly if you are able to resolve the user request on the first intake in the Logging phase of the request record. If the request is triggered from an interaction, the associated interaction record is closed automatically.

To close a request in the Logging phase, follow these steps:

Open a request record that is in the Logging phase.
Go to the Solution tab, and then type a solution for the request.
Click the Close Directly button on the toolbar. Service Manager displays the Close Request page.
Enter or change the subcategory for the request.
Select the appropriate closure code.
Type the closure comments.
Click Finish. The request record is now successfully closed.

Note If the request is triggered from an interaction, the associated interaction record is also closed automatically.

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