Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Request Fulfillment > Request Fulfillment workflows and user tasks > View or edit the cost of a request

View or edit the cost of a request

Security Roles: Request Coordinator, Request Analyst

From the Cost tab in a request record, you can find the total cost and the currency information for the request. The total cost includes the labor cost for handling the request and the sum of costs in all request tasks. You can also add the labor cost for handling the request.

To view or edit the cost of a request, follow these steps:

In the System Navigator, click Request Fulfillment > Request Queue or Search Requests.
Locate the request record, and then double-click the record to open it.
Click the Cost tab. The total cost of the request and the currency are displayed in corresponding fields.

Note The total cost also includes the costs in individual request tasks. When an operator works on a request task, the operator can also view or edit the cost in that request task.

In the request record, the currency of the cost reflects the display currency of the operator defined in the Requested For field.
To add the labor cost for the request, fill in the date, the name of the technician, and the hours that the technician has spent on this request.
Click Save to save your updates.

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