Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Request Fulfillment > Request Fulfillment workflows and user tasks > View audit log from a request

View audit log from a request

Security Role: Request Coordinator

Field value changes in a request or request task record can be monitored by audit application if it is enabled.

A global setting “Audit Records” to enable or disable audit application is available in Request Fulfillment > Administration > Settings. When the setting value is set to “true”, the audit application will run when a request or request task is created, updated or closed. Otherwise, the audit application will be skipped.

The View Audit Log action enables users to view the audit log of the current request record. This View Audit Log action is available in all request phases. The user who has the “Expert” right in the “Request” area is allowed to run this action.

The following table lists the out-of-box audit specification for the request table:

Audit File	Audit Fields
request table	Phase
	Status
	Approval Status
	Request Model
	Requested For
	Requestor
	Assignment Group
	Assignee
	Request Coordinator

To view the audit log of a request, follow these steps:

Click Request Fulfillment > Search Requests, enter your search criteria, and then click Search.
Open your desired request record.
Click More, and then select View Audit Log.

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