Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Request Fulfillment > Request Fulfillment workflows and user tasks > Apply a request template

Apply a request template

Security Roles: Requestor

Templates enable you to quickly complete a request record by automatically populating fields with the applicable information. You can apply a template when completing a request if you are authorized to use that particular template.

Note Make sure that the “Supports Templates” option is enabled in the request object.

To apply a template to a request, follow these steps:

Click Request Fulfillment > Search Requests, enter your search criteria, and then click Search.
Open the request record to which you want to apply a template.
Click Apply Template. The Select Request Template wizard opens.

Note The Apply Template action is available in all request phases except "Closure". To run this action, you must have the “Update” or "New" right in the “Request” area. However, if you just have the “New” right, you can only run this action when in the “Logging” phase.
Click the template that you want to apply to the selected request. You are returned to the selected request record and the fields are automatically filled in with the values set in the template.

Tip Users authorized to use this template can also modify the template to meet their needs.
Modify other fields, as needed.
Click Save & Exit.

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