Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Request Fulfillment > Request Fulfillment workflows and user tasks > Create a new request from a user interaction

Create a new request from a user interaction

Security Role: Service Desk Agent

As a Service Desk Agent, you can trigger an interaction that is in the “request for administration,” "request for information," or "service request" category to a request.

To a new request from a user interaction, follow these steps:

Click Service Desk > Create Streamlined Interaction. The New Interaction form is displayed.
Specify the Contact for the interaction.

Note If you use the Fill function to replace the information in a field that already has data, clear the field before you click Fill. If the field contains data, the Fill function cannot operate.
In the Service Recipient field, select the service recipient.
In the Notify By field, select the user's preferred notification method.
Type a description for the interaction.
In the Category field, select request for administration, request for information, or service request.
In the Affected Service field, select the affected service.
Click the Continue button. The New Request form is displayed.
Enter necessary information to create the new request.

Send Help Center feedback