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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Service Catalog management

Use > Service Catalogs > Service Catalog management > Service Catalog connectors

Service Catalog connectors

Service Catalog connectors are the fulfillment mechanisms for creating new records in the database. The following table lists the out-of-box connectors for Service Catalog.

Connector	Description
Open a Change	Adds a Change record.
Open a Record Using Web Service	Adds a record in an external system using web services.
Open a Standard Request in Asset Manager	Creates a record in Asset Manager using a web service.
Open a Subscription Change	Adds a Change record when a user requests a subscription to a published service.
Open an Incident	Adds an Incident record.
Open New Request	Adds a Request fulfillment record.

Click here to show or hide links to related topics.

Related concepts

Service Catalogs
Connector Detail tab
Expressions tab
Using the Service Catalog WSDL for external fulfillment of requests
Example: Service Catalog fulfillment WSDL
Field mappings between Service Catalog and Asset Manager

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