Add a Service Catalog non-cart item

Non-cart items can be added to define a separate catalog of support services. For example, you can add items such as:

• Password Reset Service
• Printer Support
• Desktop Support

Each non-cart item is requested with a single-click; therefore, it does not require the user to place the service request in a cart and submit the cart. Instead, these are one-click items, meaning the request creates an interaction record and does not require any fulfillment.

To add a non-cart item to the Service Catalog:

1. Click Administration > Manage Items .

   The Search Catalog Item Definitions form opens.

2. Select Active to make this new non-cart item available in the Service Catalog.
3. Select Non-cart item to distinguish this catalog item as not requiring the fulfillment process.
4. Specify the following information to create the new non-cart catalog item.
   1. Type the Name of the new catalog item. This must be unique, as it is the unique identifier of the item in the catalog.

   2. Type the Display Name.

      Note The display name you assign to the item does not have to be unique within the catalog.

   3. In the Type field, select Item.
   4. In the Available to field, select one or more capability words to make this item available to certain users; or leave this field blank to make it available to all users.
   5. Select a Language.

   6. Leave the In category field blank.

      Important: You must leave this field blank at this point, as non-cart categories are not available from the list. If you choose a category at this point, the classification of non-cart item is automatically changed and the item becomes a cart item.

   7. In the Interface Type field, select Open a Service Desk Interaction.This is how the user's request is going to be fulfilled.
   8. In the Description field, type the description of how this request should be fulfilled.

5. Click Add New Service Item.

   You will continue to add this new item in the New Service Item Wizard form.

6. Type the Detailed Description.

   Note You can format the text in the Detailed Description field. Refer to the HTML Editor help for more information.

7. Click Next.

   The New Service Catalog Category wizard opens. The Connector is set to Open a Service Desk Interaction.

8. In the In Category field, select the non-cart category you have created for this item.

9. Click Next.

   The Service Catalog Interaction wizard opens.

10. In the Initial Impact Assessment field, select an impact level for interaction records requesting for this item.
11. In the Assignment field, select an assignment group.

12. Click Next.

    Service Manager adds the catalog item.

13. Click OK to confirm the new item.

    The new catalog item record is displayed.