Words and Phrases
Use > Service Level Management > Service Level Management administration tasks > Assign a Service Level Agreement to a department
Assign a Service Level Agreement to a department
Applies to User Roles:
System Administrator
Service Level Management assigns an SLA to a new service desk interaction, change, incident, or problem according to a prescribed selection process. As part of this process, Service Level Management uses the SLA specified for the contact's department if there is one available.
To assign a default SLA to a department:
- Click System Administration > Base System Configuration > Departments.
- Add optional search criteria and then click Search.
- Select the department record to update.
- In the SLA field, select the SLA to assign to the department.
- Click Save.
- Click OK.