Link an SLA to a contact record

Applies to User Roles:

System Administrator

To link an SLA to a contact record, follow these steps:

  1. Click System Administration > Base System Configuration > Contacts.
  2. Click Search.
  3. Select the contact record for the problem owner.
  4. Click Fill to choose the HPE Service ManagerID for the problem owner.
  5. Click Save.
  6. Click OK.