Link an SLA to a company record

Applies to User Roles:

System Administrator

To link an SLA to a company record, follow these steps:

  1. Click System Administration > Base System Configuration > Companies.
  2. Click Search.
  3. Select the company record to update.
  4. Click the drop-down list to choose the SLA for the company.
  5. Click Save.
  6. Click OK.