Use > Service Level Management > Service Level Management administration tasks > Edit the Service Contract Control record

Edit the Service Contract control record

Applies to User Roles:

System Administrator

The Service Contract control record specifies whether or not to enable service contract management in the applications and also specifies the default values used for calculating the statistics the system maintains for managed service contracts.

To edit a Service Contract control record, follow these steps:

  1. Click Service Level Management > Service Contracts > Edit Control Record.
  2. Select or clear any Contract Management options.

    OptionDescription
    Enable Service Contracts ApplicationEnables Service Contract Management in Incident Management, Request Management, and Service Desk.
    Default RateSpecifies the default labor rate for the application.
    Currency CodeSpecifies the currency code for all contracts and conversions.
    Problem PartsCalculates the cost of parts from the Parts & Labor tab in an incident record.
    Calculate Incident LaborCalculates the cost of labor from the Parts & Labor tab in an incident record.
    Calculate Service LaborCalculates the cost of labor from the time.spent field in an incident record.
    Calculate Change
    Management Parts
    Calculates the cost of parts from the Parts & Labor tab in a change request.
    Calculate Change
    Management Labor
    Calculates the cost of labor from the Parts & Labor tab in a change request.
    Calculate Request
    Management Labor
    Calculates the cost of labor from the Parts & Labor tab in a change request.
    Calculate Request
    Management Parts
    Calculates the cost of parts from the Parts & Labor tab in a change request.
  3. Click Save.
  4. Click OK.
  5. Restart the Service Manager server for your changes to take effect.