Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Integrate > Service Manager integration methods and tools > Web Services > Publishing Service Manager data using WS API > List: Web Services available in the Service Manager Web Services API

List: Web Services available in the Service Manager Web Services API

The Service Manager Web Services includes ITIL-compliant Web Services. The following table lists some of those web services. To see all the Web Services that are ITIL-compliant, use Web Service Configuration in Tailoring (Tailoring > Web Services > Web Service Configuration) and then do a true search. This will list all of the out-of-box services.

Note This is the out-of-box list for SOAP.

Web Service	URL to access WSDL	Service Manager objects (tables) published
Change Management	ChangeManagement.wsdl	Change (cm3r), ChangeTask (cm3t)
Configuration Management	ConfigurationManagement.wsdl	Company (company), Contact (contacts), Department (dept), Device (device), DeviceParent (deviceparent), Computer (joincomputer), DisplayDevice (joindisplaydevice), Furnishing (joinfurnishings), HandHeldDevice (joinhandhelds), MainFrame (joinmainframe), NetworkDevice (joinnetworkcomponents), OfficeElectronic (joinofficeelectronics), SoftwareLicense (joinsoftwarelicense), StorageDevice (joinstorage), TelecommunicationDevice (jointelecom), Location (location), Model (model), InstalledSoftware (pcsoftware), Vendor (vendor)
Incident Management	IncidentManagement.wsdl	Incident (probsummary), Incident Task (imTask)
Problem Management	ProblemManagement.wsdl	Problem (rootcause)
Service Desk	ServiceDesk.wsdl	Interaction (incidents) Note As of Service Manager 9.41, the "Continue" action is introduced and it only applies to the standalone streamlined interactions. If you apply "Continue" to a streamlined interaction that is already related to a fulfillment record, the action will fail with an error message. The “add.escalate.incident" action supports both the “Streamlined Service Desk” workflow and other previous interaction workflows.
Service Level Management	ServiceLevelManagement.wsdl	ServiceEntry (serviceent), SLA (sla), ActiveSLA (slaactive), AssignedSLA (slaassigned), SLA Control (slacontrol), MonthlySLA (slamonthly), MonthlySLALag (slamonthlylag), SLAResponse (slaresponse)
Request Fulfillment	RequestManagement.wsdl	Request (request), Request Task (requestTask)

For RESTful, you can find the out-of-box list from the Service Document, http://<server>:<port>/SM/9/rest.

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