Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Service Request Catalog customization
- Embedding_SRC_in_HTML_Frame
- Customize the Landing Pages
- Use the Launcher to Link to Third Party Applications
- Customize Error Messages for Third Party Applications
- Show or Hide the Service or Support Tabs
- Configure the Your Requests widget and Your Service Request pane
- Customize the Application Name
- Add a New Language
- Enable language selection on the Service Request Catalog login page
- Configure the "Invalid or missing data is found in your request" error bar
- Configure the Default Search Operator for Service Request Catalog
- Remove Survey from the User Account drop-down list
- Customize the Browse Catalog button
Embed in an HTML frame
If you wish to embed Service Request Catalog within your corporate intranet, you can embed Service Request Catalog within standard HTML Web pages by using the FRAME html tag.
To do this, follow these steps:
- Open this file with a text editor.
- Set the value of the following parameter to true:
src.enableFrame=ture //enables embedding of SRC within standard HTML Web pages by using the FRAME html tag.
By default, the default value of the parameter is false, which means that the embedding Service Request Catalog in an HTML frame is disabled.
- Create a Web page that contains a FRAME element, and then specify the source property of the FRAME tag as the url of your Service Request Catalog upgradeation.
<HTML> <HEAD> <TITLE>Service Request Catalog</TITLE> </HEAD> <FRAMESET rows="25,*" cols="*"> <FRAME name="Top" src="corporateHeader.html" FRAMEborder=0 noresize scrolling=no FRAMEspacing=0 border=0> <FRAME name="Content" src="http://<domainname>:<port>/<srcDeploymentName>/secure/main.jsp" FRAMEborder=0 noresize scrolling=no FRAMEspacing=0 border=0> </FRAMESET><noframes></noframes> </HTML>
In this example, the <domainname> placeholder represents the domain on which you upgradeed Service Request Catalog, the <port> placeholder represents the port number that was specified during upgradeation of Service Request Catalog, and the <srcDeploymentName> represents the name you used to deploy Service Request Catalog. Therefore, a complete example for a deployed upgradeation of Service Request Catalog may resemble the following:
http://myCompany:1701/src/secure/main.jsp
Note The corporateHeader.html file that is referenced in the example is an example file that your organization can create to crown the frame that contains Service Request Catalog.
C:\...\WEBINF\classes\applicationContext.propertie
