Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Service Request Catalog customization
- Embedding_SRC_in_HTML_Frame
- Customize the Landing Pages
- Use the Launcher to Link to Third Party Applications
- Customize Error Messages for Third Party Applications
- Show or Hide the Service or Support Tabs
- Configure the Your Requests widget and Your Service Request pane
- Customize the Application Name
- Add a New Language
- Enable language selection on the Service Request Catalog login page
- Configure the "Invalid or missing data is found in your request" error bar
- Configure the Default Search Operator for Service Request Catalog
- Remove Survey from the User Account drop-down list
- Customize the Browse Catalog button
Configure the "Invalid or missing data is found in your request" error bar
By default, a pink "Invalid or missing data is found in your request" error bar is displayed when you try to submit a request with invalid or missing data. The error bar is not cleared until you click the close message icon (x). However, it is possible to configure SRC so that the error bar is never displayed or is displayed for a set time only. To do this, follow these steps:
-
Open the
applicationContext.propertiesfile, and then modify the src.ui.showErrorMessageBar property to the appropriate value:-1(or lower): The message bar is displayed until the user closes it0: The message bar is never displayed1(or greater): The time (measured in seconds) for which the message bar is displayed. The message bar is closed after this time has elapsed.
Note The default value is -1.
- Save and then close the file.
Note You must restart the SRC server in order for this customization to take effect.
