Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Service Request Catalog customization
- Embedding_SRC_in_HTML_Frame
- Customize the Landing Pages
- Use the Launcher to Link to Third Party Applications
- Customize Error Messages for Third Party Applications
- Show or Hide the Service or Support Tabs
- Configure the Your Requests widget and Your Service Request pane
- Customize the Application Name
- Add a New Language
- Enable language selection on the Service Request Catalog login page
- Configure the "Invalid or missing data is found in your request" error bar
- Configure the Default Search Operator for Service Request Catalog
- Remove Survey from the User Account drop-down list
- Customize the Browse Catalog button
Customize the application name
You can replace the application name, Service Portal, with the name of your company or a customized application name. For example, you would like the application name to reflect your company branding and your company name is XYZ. To do this, follow these steps:
-
Open this file with a text editor.
src\resources\client\en\
Custom.properties - Locate the
// Company Display Namesection. -
Change the name of the default company name to your file name. For example, change:
default_company_name_label = Service Central
to
default_company_name_label = XYZ Company
You can change the ID on the left side to some other ID. For example, you could change this:
default_company_name_label = XYZ Company
to
my_company_name = XYZ Company
- Save and then close the file.
Edit manifest.xml
The manifest.xml file contains a section that identifies the key of the company name to be displayed.
-
Open this file with a text editor:
...\src\secure\configuration\manifest.xml
-
Locate this section:
<companyDisplayNameKey>default_company_name_label </companyDisplayNameKey>
-
If you changed the ID value in
Custom.properties, make the corresponding change in this file.Example: Changing
default_company_name_labeltomy_company_namein theCustom.propertiesfile. requires the new ID to appear in themanifest.xmlfile.<companyDisplayNameKey>my_company_name </companyDisplayNameKey>
-
Save
manifest.xml. The changes will be captured and propagated to all distributed servers the next time the server synchronization scripts run. To see them immediately, log out and log back into your local instance of Service Request Catalog.
