Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Purging out-of-box data
Before your system goes live, all testing data records and out-of-box demonstration data records should be deleted. We recommend that you use the pre-defined PurgeOutofBoxData unload script record to remove this data.
To purge the data, follow these steps:
- Go to Database Manager, and open the unload table.
- Select the PurgeOutofBoxData record.
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Double-check that all the listed tables should be purged.
- If a table should not be purged, remove the line from the unload script record.
- Add or modify a query (for example, add name=”failsave” to the operator line) as needed.
- Add more tables (such as knownerrortasks and rootcausetasks) to the list of tables to purge, if information was entered during testing.
- Click Proceed.
Related topics
Checklist: Adding a new user
Controlling user access and security
Creating operator records
Defining named users
Operator passwords
Operator records
Operator templates
