Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Database administration
Attachments
Service Manager stores each attachment as a set of separate records in the SYSATTACHMENTS table. The SYSATTACHMENTS table stores each attachment as a logical record consisting of:
- Unique identifier
- File name
- MIME type
- File size
- Application (the name of the table to which the attachment relates)
- Topic (the value of the primary key in the related table)
For example, Application would contain the name kmdocument for a Knowledge Management document attachment.
Each logical record consists of one or more segments where the server stores portions of the attachment.
Administrators can set the attachment segment size with the attachmentsegmentsize system parameter.
The SYSATTACHMENTS table allows administrators to easily identify all the attachments stored in their system. In addition, it improves system performance since the server can read information about each attachment individually. The server no longer has to open all attachment records to generate a list of attachments. In addition, the server no longer has to open all other attachments for a user to make a change in any individual attachment.
