Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Software license and installation information
The model file describes different asset types in the model catalog. To effectively track software licenses, the model file contains two types of descriptions:
- Software licenses
- Software installations
The Software tab displays the information about licenses and installations. If the data in the LI (Line Item) Category field on the Catalog tab references a software license or a software installation, the Software tab is populated with a description of the license and installation information.
Create a software installation record
Applies to User roles: System Administrator
After you verify that there are existing software installation models in Service Manager, you can create a software installation record. If there are no software installation models in Service Manager, you must add a software installation model to the catalog.
A software installation is an asset that tracks where software is installed, who is using it, and the date it was installed. You must create separate records for each installation.
Note If your system is integrated with Micro Focus Universal CMDB, it can be configured to automatically create a new CI record.
To create a software installation record, follow these steps:
- Click Configuration Management > Resources > Manage Software.
- Click Fill to generate a list of applications.
-
Select the application for the software installation record you want to create. The Manage Software form opens.
- Complete the remaining fields, as required to document the installation.
-
Click Add. Service Manager adds a pcsoftware record.
View software installation information
Applies to User roles: System Administrator
You can view software installation information, such as Version, Install Date, and License ID, from configuration item (CI) records or from software installation records.
To view software installation information from a CI record, follow these steps:
-
Click Configuration Management > Resources > Search CIs.
- Use search or advanced search to find one or more records.
- Select the CI record containing the software installation information you want to view.
- Open the Software section to view a list of all installed software.
- Double-click an installation record to view software information.
To view software installation information from a software installation record, follow these steps:
-
Click Configuration Management > Resources > Manage Software. The Manage Software form opens.
- Click Search to generate a record list of applications, versions, and the associated installations.
- Double-click the application record containing the software installation information you want to view, to display it in the Manage Software form.
- View the software installation information in the Application Information and Installed Computer System sections.
