Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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What is a software counter?
Software counters enable you to verify that the number of software installations you actually have does not exceed the number authorized by your license. The number of software installations or access rights authorized by a license is indicated by the number of rights.
For certain licenses, the software installation corresponds to the consumption of a certain number of points. For example, a Microsoft Select license specifies that installing Microsoft Word uses 10 points. Therefore, 100 of these installations uses 1,000 points. When you use software installation counters, you can specify if the installation count should also count the number of points allocated to each installation.
Create a software counter
Applies to User roles: System Administrator
You can create a software counter in Service Manager to track software installations and to ensure that the number of actual software installations does not exceed the number authorized by your license.
Choosing a calculation method for the number of software installations enables you to verify that you have not exceeded the number of rights specified in the software license. For example, if an office software license credits you with 1,000 rights and each software installation consumes 10 points, the software installation counter enables you to verify that the software has not been installed more than allowed. In this case, 100 installations X 10 points = 1,000 rights.
To create a software counter, follow these steps:
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Click Configuration Management > Administration > Software Counters The Software Counter Information form opens.
- Type a name in the Name field for the software counter.
- Select the Licenses tab to choose which models should be included in the software counter information.
- Select All License Models? to count the licenses linked to all software models.
- Type only the License Models that you want included in the software counter.
- Select the Installs tab to specify which installations and parts of those installations you want included in the software counter.
- Select All Installation Models? to count the licenses linked to the models included in all installations.
- Type only the Installation Models that you want included in the software license count.
- Choose one of the following calculation methods in the Calculation Method field:
- Each Installation: Count all licenses in each installation.
- Each Different Machine: Count licenses by each different machine within each installation.
- Each Different User: Count licenses by each different user within each installation.
- Select Count Software Suite Components? to count licenses linked to all components within a software suite.
- Select Count Removed or Unknown Installs? to count licenses of those components that have been removed or unknowingly installed.
- Select Count Non-Authorized Installs? to count licenses of those components that are included in non-authorized installs.
- Click Add.
When you click Add to create the software counter, Configuration Management adds the following items:
- Results tab, which displays the following fields and buttons:
Field/Button Description No. of Rights The total number of rights acquired for a particular software license. Rights Counted Locates the number of instances of the software that are in use. Last Processed Indicates the last time a compliance check was performed. Compliance Check button Immediately runs the compliance check. Create Schedule Record button Starts the Schedule Software Compliance Check wizard, which sets up the compliance check calendar, when the initial check should be performed, and if a recurring license check should occur. - Message Log tab
Choosing a calculation method
Choosing the calculation method for the number of installations enables you to verify that you have not exceeded the number of rights specified in the software license. For example, an office software license credits you with one thousand (1,000) rights. Each software installation consumes ten points. The software installation counter enables you to verify that the software has not been installed more than one hundred (100) times (100 x 10 = 1,000). Service Manager provides three calculation methods:
- Count each installation regardless of the number of workstations or users.
- Count each workstation regardless of the number of installations on each workstation or users on the workstation.
- Count each user regardless of the number of workstations or installations.
