Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Software licenses are assets
A software license is an asset record stored in the device file. It describes the number of authorized software uses within an organization. For example, you may purchase a 50-user license for Microsoft Office that supports 50 installations of Microsoft Office. Information about that license is stored as an asset record in the device file.
Create a software license configuration item (CI)
Applies to User roles: Configuration Administrator
After you verify that there are existing software license models in Service Manager, you can create a software license configuration item (CI). If there are no software license models in Service Manager, you must add a software license model to the catalog.
A software license is an asset that represents the number of authorized software users within an organization. The software license CI also contains information, such as whether the software can be used on more than one operating system, the current software version, and whether the software resides on the network or on the client. After the software license CI is created, you can create one or more installation records to track where the software is installed and who is using it.
To create a software license CI, follow these steps:
- Click Configuration Management > Resources > Search CIs.
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Click New. The Add New Device wizard opens.
- Select Software License in the CI type field, and then click Next. The New Configuration Item form opens.
- Enter the information about the software license to complete the CI record, and then click Save & Exit.
Note The part number you select determines the software license CI model that is used for the new CI.
Service Manager creates the CI record and assigns a unique identifier.
