Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Data persistence
- Database dictionary
- Keys and indexes in Service Manager
- Data maps
- Exporting records
- Importing records
- Unload script utility
- Purging and archiving records
- Add, delete or update a master data record
- Database record auditing
- IR Expert
- Record retrieval
- Queries
- Database performance tuning
- Running the database maintenance utility
Record retrieval
Service Manager allows you to search for and retrieve database records based on particular user-provided search criteria (query). Searching is case-sensitive by default, unless your database has been set up for case-insensitive searching. For information on how to improve query speed, see the Help topic Tuning: Improving query speed.
There are three methods of querying records from a Service Manager database:
- Simple queries are defined using the record list method.
- More complex queries are defined using the query window method.
- Other queries can be performed using IR Expert information retrieval.
Related topics
Relational operators
Logical operators
Wildcard characters
Record list
Queries
Retrieving records by using the record list method
Retrieving records using the Query window method
Perform IR Expert queries
Service Manager Programming
Tuning: Improving query speed
